New Registration
User Agreement
ORFA ENDÜSTRİYEL MAMÜLLER SANAYİ VE TİCARET A.Ş. MEMBERSHIP AGREEMENT
Please read these Site Terms of Use and Membership Agreement (the “Agreement”) carefully before using our website.
All customers who use www.orfa.com.tr shall be deemed to have accepted the terms below.
By benefiting from and continuing to use the services on the site, you (“User”) acknowledge that you are over 18 years of age, that you have read and understood this Agreement, and that you are bound by the terms stated herein.
Company: ORFA ENDÜSTRİYEL MAMÜLLER SANAYİ VE TİCARET A.Ş.
1. RIGHTS AND OBLIGATIONS OF THE PARTIES
- Company Rights: The Company reserves the right to make changes to prices and the products and services offered.
- User Information Responsibility: The User is responsible for any damages arising from incomplete or incorrect information.
- User Prohibitions: The User may not engage in unlawful activities; otherwise, the User shall be responsible for all damages incurred.
- Content Obligation: The User may not share content that is contrary to morals or the law.
- Third-Party Relations: Relationships between members are entirely the responsibility of the parties.
2. INTELLECTUAL PROPERTY
All trademarks, logos, designs, methods, and information on the site belong to ORFA ENDÜSTRİYEL MAMÜLLER SANAYİ VE TİCARET A.Ş.
Contents may not be copied, published, or used on another website without permission.
In case of violation, the User shall be responsible for all damages and compensation.
3. CONFIDENTIALITY, PROCESSING OF PERSONAL DATA, AND COMMUNICATION
- The Company is obliged to keep user information confidential.
- The User consents to the processing of personal data under KVKK and to the sending of electronic communications.
- Communication permissions may be revoked by the User at any time.
- Confidential information may be disclosed only if requested by official authorities.
4. DISCLAIMER OF SERVICE WARRANTY
The services provided by the Company are offered “AS IS,” and no warranty of fitness for a particular purpose is given.
5. ACCOUNT REGISTRATION AND SECURITY
The User is responsible for the accuracy of registration information and for account security.
6. FORCE MAJEURE
Neither party shall be held responsible for events such as natural disasters, war, strikes, or electricity or internet outages.
7. OTHER PROVISIONS OF THE AGREEMENT
The invalidity of any provision shall not affect the remaining provisions of the Agreement.
8. AMENDMENTS
The Company may amend the terms of the Agreement at any time. The User is obliged to follow such amendments.
9. NOTICES AND JURISDICTION
- Notices shall be sent to the membership e-mail address.
- Party records shall be accepted as evidence under the Turkish Code of Civil Procedure.
- Bursa Central Courts shall have jurisdiction over disputes.
Personal Data Clarification Text for Members and Visitors
Personal Data Protection Law (KVKK) Disclosure Text
In accordance with Article 10 of the Law No. 6698 on the Protection of Personal Data ("KVKK"), this Disclosure Text has been prepared by ORFA ENDÜSTRİYEL MAMÜLLER SANAYİ VE TİCARET A.Ş. in its capacity as the "Data Controller" to inform our valued customers, partners, and visitors regarding the processing of their personal data.
1. Identity of the Data Controller
Company Title: ORFA ENDÜSTRİYEL MAMÜLLER SANAYİ VE TİCARET A.Ş.
Address: Nilüfer Ticaret Merkezi, 64. Sokak No:18-20 Nilüfer / BURSA, Türkiye
Phone: +90 (224) 443 08 55
Mersis (Trade Reg): 0645036991900001
Email: satis@orfa.com.tr
2. Purposes of Processing Personal Data
Your personal data is processed within the framework of the following purposes:
- Execution of sales, delivery, and invoicing processes for products and services,
- Management of customer relationship management (CRM) and satisfaction processes,
- Fulfillment of obligations arising from commercial contracts,
- Compliance with legal and regulatory obligations (Tax, Commercial Law, etc.),
- Providing information to authorized public institutions and organizations,
- Ensuring financial, legal, and commercial security of our company and stakeholders,
- Execution of marketing and analysis activities, provided that explicit consent is granted.
3. Method and Legal Basis for Collection
Your personal data is collected through automatic or manual methods via our website, email, physical forms, and commercial communication channels.
The legal bases for processing are:
- Establishment or performance of a contract (KVKK Art. 5/2-c),
- Compliance with a legal obligation (KVKK Art. 5/2-ç),
- Legitimate interests of the data controller (KVKK Art. 5/2-f),
- Existence of explicit consent (KVKK Art. 5/1).
4. Transfer of Personal Data to Third Parties
Your data may be transferred to the following parties strictly for the purposes mentioned above:
- Authorized Public Institutions: To fulfill legal and judicial requests,
- Logistics Partners: For the delivery of products,
- Financial Institutions: For payment and banking transactions,
- IT & Cloud Providers: For storage and infrastructure services,
- Audit & Consultancy: To ensure legal and financial compliance.
5. Rights of the Data Subject (Article 11)
As per Article 11 of the KVKK, you have the right to:
- Learn whether your data is processed,
- Request information if processed,
- Know the third parties receiving data,
- Request rectification of errors,
- Request erasure or destruction,
- Object to automated analysis,
- Claim compensation for damages.
6. Application Procedure
You may submit your requests regarding your rights in writing or via Registered Electronic Mail (KEP).
Mailing Address: Nilüfer Ticaret Merkezi, 64. Sokak No:18-20 Nilüfer / BURSA
KEP Address: orfa@hs01.kep.tr
* Application requirements: Name, Surname, ID Number (or Passport Number for foreigners), Address, and the specific subject of the request.