Membership Agreement and Terms of Use

Please read this Membership Agreement carefully before using our site.

All users of www.orfa.com.tr are deemed to have accepted the following terms by electronically confirming that they are over 18 years of age.

Company: ORFA ENDÜSTRİYEL MAMÜLLER SANAYİ VE TİCARET A.Ş.

1. RIGHTS AND OBLIGATIONS OF THE PARTIES

Company Rights: The Company reserves the right to make changes to prices, products, and services offered at any time.
Responsibility: The user is personally responsible for all legal and material damages arising from incomplete or incorrect information provided during registration.
Prohibited Activities: The user may not share unlawful or immoral content or engage in such activities within the site.

2. INTELLECTUAL PROPERTY RIGHTS

All trademarks, logos, designs, and technical information on the site are the property of ORFA A.Ş. Unauthorized copying or use for commercial purposes is prohibited.

3. PRIVACY AND PERSONAL DATA (KVKK)

The Company undertakes to keep the personal data of the user confidential within the framework of legal regulations.
The user consents to the processing of their data and the sending of corporate communications within the scope of Personal Data Protection regulations.

4. ACCOUNT SECURITY AND FORCE MAJEURE

The user is personally responsible for account security. The Company cannot be held responsible in cases of "Force Majeure" such as natural disasters, cyber attacks, or general service interruptions.

5. AMENDMENTS AND COMPETENT COURT

Bursa Central Courts and Enforcement Offices have full jurisdiction over disputes arising from the agreement.

Personal Data Clarification Text for Members and Visitors

Personal Data Protection Law (KVKK) Clarification Text

Information Notice within the Scope of Law No. 6698

This text has been prepared by ORFA ENDÜSTRİYEL MAMÜLLER SANAYİ VE TİCARET A.Ş., as the data controller, to inform you about the methods of collecting your personal data, purposes of processing, and your legal rights.

1. Identity of the Data Controller

Title:ORFA ENDÜSTRİYEL MAMÜLLER SANAYİ VE TİCARET A.Ş.

Address:Nilüfer Ticaret Merkezi, 64. Sokak No:18-20 Nilüfer / BURSA

Mersis No:0645036991900001

KEP Address:orfa@hs01.kep.tr

2. Purposes of Processing Personal Data

Planning and execution of product and service sales processes,
Conducting finance, accounting, and invoicing operations,
Monitoring contract processes and fulfilling legal obligations,
Conducting survey and analysis studies for customer satisfaction,
Advertising, campaign, and marketing activities in case of your explicit consent.

3. Data Collection Method and Legal Basis

Your personal data is collected through our website, membership forms, order screens, and physical channels via automatic or manual methods. Processing activities are based on the legal grounds of "establishment and performance of the contract", "fulfillment of legal obligations", and "legitimate interest of the data controller".

4. Transfer of Personal Data

Your collected data may be transferred to public institutions for the fulfillment of legal obligations, to cargo companies for order delivery, to banks for payment transactions, and to our business partners from whom we receive IT infrastructure support, in accordance with Articles 8 and 9 of the KVKK.

5. Rights of the Data Subject

Pursuant to Article 11 of the KVKK, everyone has the right to;

Learn whether their data is being processed,
Request information if their personal data has been processed,
Request correction if data is incomplete or incorrectly processed,
Request compensation for damages in case of suffering a loss due to unlawful processing.

6. Application and Contact

You can submit your requests in writing to satis@orfa.com.tr or to the address Nilüfer Ticaret Merkezi, 64. Sokak No:18-20 Nilüfer / BURSA along with documents verifying your identity.